Order & Return Policy | Loom Legacy

At Loom Legacy, we strive to provide a seamless shopping experience that reflects the same care and quality we put into crafting our sustainable clothing. As a proud ethical fashion brand in Pakistan, we are committed to ensuring your satisfaction from order placement to product delivery — and, if needed, return.

🛒 Order Processing & Delivery Timeline

We process all orders within the same business day. Once confirmed, your item(s) will be prepared and shipped promptly.

Domestic Delivery (Pakistan): 3–5 working days ( we will inform you, if we need more time to prepare your order)
International Delivery: 10–15 working days
(Delivery times may vary based on destination or external shipping factors.)

All orders are packed in eco-friendly packaging and shipped with care to protect your purchase and the planet.

📦 Check Your Package on Delivery

We encourage you to inspect your package at the time of delivery for quality, fit, and condition. Your satisfaction is our priority, and any concerns should be addressed immediately for a quicker resolution.

🔁 Return & Refund Policy

We accept returns within 15 days of receiving your order, provided the item meets our return criteria:

✅ Eligibility for Returns:

Item must be unworn, unwashed, and unused
Original tags and packaging must be intact
A receipt or proof of purchase is required

We offer free returns if the product:

Is damaged upon arrival
Shows visible color fading
Does not match the quality standards described on our website

Upon verification, you may choose between:

A full refund to your original payment method
A free exchange for another size, style, or item of equal value

📧 How to Request a Return

To start a return, please email us at:
info.loomlegacy2024@gmail.com

If your return is approved, we’ll send you:

A return shipping label
Instructions on how and where to send your package

Important:
Items sent back without a prior return request will not be accepted.

Return Address:
Street 17, Flat 1, Block-D-3, PHA Flats, Wafaqi Colony, Lahore, Pakistan

For any questions, don’t hesitate to contact us at the same email address above.

✂️ Customization & Tailored Sizing

At Loom Legacy, we offer complimentary custom sizing for standard body measurements. For non-standard sizing that requires additional fabric, a small additional charge may apply based on fabric use and complexity.

This service is part of our commitment to offering inclusive, ethical, and sustainable fashion that fits both your body and values.

🤝 Your Trust, Our Responsibility

As a woman-led sustainable clothing brand in Pakistan, Loom Legacy is proud to offer not only eco-friendly fashionbut also a customer-first policy that respects your needs and rights. Every product is made with love, and every customer is treated with care.